2025, Amtrak Customer Service Number: If you’re planning to travel by train with Amtrak or need help with an existing reservation, knowing how to contact Amtrak customer service can save you time and frustration. Whether you’re dealing with ticket changes, lost items, or general travel questions, Amtrak offers multiple ways to get in touch with their support team.
What Is the Amtrak Customer Service Number?
The official Amtrak customer service number is:
1-844-USA-RAIL (+1-844-247-1930)
This toll-free number is available 24 hours a day, 7 days a week, and connects you directly with an Amtrak representative. From there, you can get assistance with:
- Booking or changing tickets
- Checking train schedules and fares
- Managing Amtrak Guest Rewards
- Baggage information
- Reporting lost items
- Accessibility and special assistance
Other Ways to Contact Amtrak Customer Service
In addition to calling, Amtrak provides several other convenient methods to reach customer support:
1. Amtrak Website Chat
Visit www.amtrak.com and use the “Chat” option at the bottom right of the homepage. A live chat agent or the virtual assistant “Julie” can help answer common questions.
2. Email or Contact Form
You can fill out the Amtrak Contact Form online for issues like refunds, complaints, or travel feedback. Expect a reply within a few business days.
3. Social Media
Amtrak’s social media teams are responsive on:
- Twitter (X)
- Facebook
Send them a message for quick responses to travel updates or service alerts.
4. In-Person Assistance
If you’re at an Amtrak station, you can speak directly with a station agent or customer service representative for help with reservations or travel issues.
Common Reasons to Call the Amtrak Customer Service Number
Here are some of the top reasons travelers reach out to Amtrak support:
- “How can I change or cancel my ticket?”
- “I lost something on the train how do I get it back?”
- “What are the baggage rules?”
- “Is my train on time?”
- “How do I use my Amtrak Guest Rewards points?”
No matter your concern, the customer service team can guide you through the process and make sure your travel plans stay on track.
Amtrak Customer Service Hours
While the automated system and website are available 24/7, live agent support is typically most available between 6 PM and 9 AM Eastern Time. For non-urgent inquiries, online forms or chat options can be more convenient.
Final Thoughts
Traveling by train is one of the most relaxing and scenic ways to explore the U.S., and Amtrak makes it easy to get help whenever you need it. Keep the Amtrak customer service number (1-844-USA-RAIL) handy for quick assistance, and remember you can also connect through chat, email, or social media.